- Hótel Rauðaskriða puts high importance on first class service to the guests as well as other customers.
- Hótel Rauðaskriða fulfills all legislations that applies to achieve its service goals.
- Hótel Rauðaskriða has a website where the hotel and all service is introduced.
- The website should be reviewed on regular basis.
- Hótel Rauðaskriða issues brochures as needed with latest information where the hotel and its service etc. is introduced.
- Hótel Rauðaskriða participates in local co-work in same or similar business as well as nationally.
- Reservation registration fulfills requirements of Statistics Iceland and reservations are to be replied within 24 hours.
- Customers are to be informed about total price for reservations and cancellation/no show policy.
- Hótel Rauðaskriða considers all information, surveys, complaints etc. to improve the service.
- Employees at Hótel Rauðaskriða are polite, agreeable to the guests with the aim to make theirs stay memorable in the most positive way.
- Hótel Rauðaskriða aims to recruit staff in a way that the highest possible number of languages applicable for the business, is spoken by staff.
This service policy is supported by employee policy.
